Operations Centre

The World Challenge Ops Centre is equipped with:
  • A dedicated bank of computers with a unique database used to log all incidents enabling up to the minute progress reports
  • A bank of telephones including a dedicated emergency line, administration lines and emergency fax. Complex telephony that allows interaction with databases and other call handling technology
  • Plasma screens and interactive computer touch screens scrolling all active incident reports and other useful data
  • A file for each travelling team containing detailed country specific information such as an itinerary, in-country contact numbers, casualty and evacuation details, World Health Organisation and First
  • Assist recommended hospitals and medical centres. World Challenge also holds details of each team member (including adults), photocopies of passports and flight tickets, emergency contact details for next of kin and school emergency contact details
  • Detailed maps of each destination
  • A current and extensive library of guide books for each destination
  • Satellite communication contact details for every team
  • Live news feeds from the BBC and other media agencies
  • A bunk room for Operations Centre night duty staff
  • In-house Western Union money transfer terminal
  • Our own unique disaster recovery plan including a large generator to power all systems in the event of a critical power failure and an alternative location planned for use in an emergency
Ops Centre Ops Centre Ops Centre

"Hi Ops Team…big thanks for all your support and patience in last week or so regarding broken ankles and challenger repatriations. Too many of you to mention, but without exception what I got on the end of the phone, usually at crazy hours of the night, was patience, professionalism and support. You´re doing a great job there - much appreciated!"
Phil Jarratt, EL Ursuline / Thurston School

"Hi Ops Room, Just a quick e-mail to advise that all 18 members of Team 2 from Cockermouth School climbing Kilimanjaro managed to reach the Summit which is a tremendous achievement, i would like to thank World Challenge for the support in helping all the members to achieve personal goals both as individuals and as a Team"
Frank Blakeley, EL Cockermouth School Team 2

For a tour of our Operations Centre to see our team in action, please call +44 (0)1494 427600.

Find out more

T +44 (0)1494 427600
E findoutmore@world-challenge.co.uk
Contact us quickly via our online contact form
Find out how to launch an expedition

1 -2 week expeditions Australia website Northern America website Middle Eastern website International schools website