Customer charter

Our customer commitment

As the leaders in our field, we strive to put the interests of our customers first. Customers are at the heart of all we do, that’s why we aim to excel every step of the way.

While booking your expedition we promise to:

• Treat you as an individual and understand your needs.
• Give you efficient, friendly and knowledgeable service.
• Communicate a true and honest description of your expedition.
• Ensure your dedicated School Support Coordinator is available to you to answer any questions you may have.

In the build-up to your expedition we promise to:

• Handle your booking until departure via your dedicated School Support Coordinator.
• Provide you with the essential information you need to prepare in good time.
• Ensure all team members have access to support via our Customer Support Team, Fundraising
• Support Team and their team specific website

During your expedition we promise to:

• Deliver an expedition that meets or exceeds your objectives and expectations.
• Provide an Expedition Leader who will inform, inspire and share your team’s expedition
• objectives.
• Ensure that risk management and safety is at the heart of all our planning whilst maintaining a spirit of adventure.
• Operate our expeditions responsibly, sensitively and respectfully
• Give something back through our projects and to our host communities

After your expedition we promise to:

• Encourage and listen to all feedback and make changes where we can
• Value your loyalty and welcome you back for future expeditions

“This is our promise and our endeavour. If you don’t feel we are fulfilling our commitment please let me know. I know all our staff and Expedition Leaders are proud to work for World Challenge and enjoy their jobs. I hope you get a sense of this in our dealings with you.''



Nigel Miller Managing Director, World Challenge

Find out more

T +44 (0)1494 427600
E findoutmore@world-challenge.co.uk
Contact us quickly via our online contact form
Find out how to launch an expedition

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