24-hour Operational Support

Our networked and well-equipped Operations Centre is always on hand to support teams with any incidents or emergencies

World Challenge provides 24-hour operational support to all of our expedition teams. During our peak expedition season our global Operations Centre based at our head office in High Wycombe is staffed with up to 12 support personnel who are ready to help teams deal with any unforeseen issues. Our trained and experienced team can handle any problem that may occur, from helping to resolve passport and visa issues to coordinating medical evacuations.

Equipped and contactable

Our Operational Support Team are equipped with unique incident management software and detailed information on each participant, school and specific itinerary. Teams can get in touch with us via phone, text, email or when it’s urgent, via satellite telephone or emergency satellite beacon. This means we can offer support to World Challenge teams no matter where they are on their expedition. We have our own Western Union terminal that lets us wire money out all over the world. So if a team is dealing with an incident, access to money never becomes an issue. 
The Ops Centre was supportive especially in relation to medical issues, including a challenger in hospital for an operation to remove an appendix – they were supportive of me as a School Leader in this matter.
School Leader - Dame Allan’s school  
China 2013

Extensive global network

The World Challenge team is linked to a network of contacts that include the Foreign & Commonwealth Office, International SOS, our In-Country Agents, TUI Group and our Technical Experts. We are able to call on this extensive global network, to help us deal with a range of incidents, no matter how big or small.

Ian Millard, Expedition Leader

Ian started leading for World Challenge in 2008. He has led 14 expeditions to date, including Morocco with Bristol Grammar School, India with Lord Williams's School and Madagascar with Silverdale School.
Over the course of many years leading expeditions for World Challenge, there have been lots of occasions when I have needed advice or assistance, often whilst in very remote areas. Knowing that there are a team of people at World Challenge 24-hours a day who know about expedition life, and are used to dealing with these kinds of issues, gives me the confidence to fully engage in the expedition, whilst also having the responsibility of looking after many young people. Knowing that I have the back-up and support of the Operations Centre is one of the key reasons that I lead for World Challenge.

Support from TUI AG

World Challenge is a member of the TUI AG group of companies which is the world's number one integrated tourism business, operating in 180 countries with 31 major source markets and over 30 million customers. World Challenge has the full support of the TUI Group and its huge range of operational resources to help handle incidents and emergencies; in the past TUI has supported World Challenge with facilitating airport arrival services and support for compassionate repatriations, and contingency planning for major flight disruptions following the volcanic ash-cloud.

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